The RobboGaming Guarantee

What’s covered

• Wrong region or server from what was listed
• Wrong or non-functional login method, or credentials that don’t work at delivery
• Characters, rank, or progress materially different from what the listing showed
• Account recovered or locked by a previous owner, with evidence

Confirmed claims are resolved with a replacement account of equivalent value or a full refund — your choice, and refunded straight to your original payment method (not store credit). We handle this directly and quickly; you shouldn’t need to open a dispute with your payment provider to get it resolved.

Pay and talk to us in one place only

We will never ask you to pay outside our official Discord or WhatsApp, or move a conversation off-platform for a “better deal.” Keeping everything in one place is what makes a claim provable if something goes wrong — if anyone claiming to be RobboGaming asks you to pay elsewhere, that’s not us.

What isn’t covered

• Buyer’s remorse or a change of mind after delivery
• In-game item or currency value fluctuations after delivery
• Account actions taken after you confirm successful access, including changes you make, bans from the game’s own rules, or credentials you share with someone else
• Claims filed after the 7-day window

What you should do right after delivery

Change the account’s email, password, and any linked recovery method immediately. This is the single biggest thing that protects you from a previous owner regaining access, and it’s required for a recovery claim to be covered.

How to file a claim

Reply on the order’s Discord thread or WhatsApp chat within 7 days of delivery with a description of the issue and any evidence (screenshots, error messages). We aim to give an initial response within 24 hours, and to fully resolve most claims within 3 business days once we have what we need from you.

While a claim is being reviewed, your order is marked under review — check Track an Order any time for its current stage.